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elly
@Iain, I know what the problem is!!!
Redirect elementfreediving.com to www.elementfreediving.com at your domain provider.
https://help.slashpage.com/qrx6zk25y6egx2v314y5?tl=en
https://help.slashpage.com/qrx6zk25y6egx2v314y5?tl=en
Iain
Hi, so it's still not working. I have the redirect on namecheap, but it doesn't let me specify https, but my browser goes for https. so elementfreediving.com is actually https://elementfreediving.com which doesn't work.... please help.. i have QR codes on posters
that were working before that aren't now
elly
OMG, I'll check it out right now!!!!!!!
elly
@Iain I'm going to go into a little more detail because this is a security certificate issue on a business domain, and I don't want you to worry about something you don't know about.💕
SlashPage allow sites created with SlashPage to point to https:// (a secure protocol). In order to do that, the SlashPage must have a security certificate for the SlashPage site domain. The problem was that the SlashPage only held a security certificate for www.elementfreediving.com.
I know this is a bit long, but I hope this helps resolve your issue.
If you have any more questions, please feel free to talk to us again! 🙂
If you have any more questions, please feel free to talk to us again! 🙂
Iain
Hi Elly, thanks for the feedback. So i have the redirect added on my provider (namecheap). I'm still getting the issue but perhaps it just needs some time to update. I will check back in tomorrow to see if it's working - appreciate your help.
Iain
David
Hi @Iain !
It seems like you’re facing an issue with HTTPS redirection. From what I found on Reddit, Namecheap doesn’t support URL redirection for HTTPS. You can check out this thread: https://www.reddit.com/r/NameCheap/comments/motl8n/redirecting_from_https_does_not_work/. They mention a service called domain-forward.com that could solve the problem, but it seems a bit complicated and potentially costly.
But, No worries, though! we’ll develop an HTTPS redirection feature for you. Just give us a few days. 😊
Iain
Thank you for the details i really appreciate you looking into it for me and potentially building something to help. The strange part is it was functional a month or so ago, so i'm not sure what changed. Keep me updated, and thanks for the resources
David
@Iain I found a better solution! NameCheap supports ALIAS Records. Could you try creating an ALIAS Record with @ as the Host and www.elementfreediving.com as the Target? Here’s a guide that might help: https://www.namecheap.com/support/knowledgebase/article.aspx/10128/2237/how-to-create-an-alias-record/
Iain
I get this message, should i remove the redirect?
David
Sorry about that, my mistake. After testing again, it turns out it’s not supported. On Porkbun, when use URL forwarding, they automatically change the ALIAS to a Porkbun domain and support HTTPS forwarding. (We're using Porkbun) I’ll work on developing a solution quickly to resolve this issue for you!
Iain
Ok, thanks again!
Iain
Hi David, just circling back on this to see if a solution has been found. Thanks!
elly
We're currently working on a solution for this issue, but it may take a bit more time. I'll update you as soon as it's ready!
Iain
Hi Elly, just checking on a potential ETA for a fix on this?
Iain
Any change on this? I'll need to move my site elsewhere due to this issue so hoping to get an ETA. I appreciate the team looking into a fix
David
Hi @Iain . I'm excited to share great news! you can use both your root domain and www. sub domain now.
To activate this update:
1.
Disconnect your custom domain.
2.
Reconnect it.
3.
Add an A record to your DNS
That's all you need to do!
Iain
Hi David, thanks so much for figuring that out. Do you know if i can get "https://elementfreediving.com" to work as well?
elly
Hi, @Iain 🙂
I’ve checked the shared URL, and it seems to be working fine. if you're still having issues, can you give me more details?
I’ve checked the shared URL, and it seems to be working fine. if you're still having issues, can you give me more details?
Iain
Looks like the DNS just had to take some time to update. Thanks so much for your help.
Iain
Iain
elly
Finally, it looks like all domain issues have been resolved.🎉🎉🎉
Thank you for reporting the issues and for your patience.💕
Thank you for reporting the issues and for your patience.💕
Iain
Thank you so much for taking this issue seriously and for resolving it for me!
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Thanks for letting us know about the issue. We'll make sure your business site is back up and running as soon as possible and let you know! This is a top priority for our team!!!!!