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wade neumann
Status
Done
Vote
0
a super short MP4 background still hasn't beaten the hulahoop after a week.
I've tried multiple times to upload it...
is there anything else I need to know to get the clip to play?
I've tried multiple times to upload it...
is there anything else I need to know to get the clip to play?
6
Frida
Hello wade neumann , sorry for the inconvenience while editing your site. Could you please send the MP4 file to support@slashpage.com? I'm unable to reproduce the issue on my end, so I'd like to test it using the exact file you uploaded and look into what might be causing the problem.
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wade neumann
thanks frida. I've sent that file to the email I suggested now.
Frida
Hello wade neumann , I've received and reviewed the file you sent. I'll let you know as soon as we identify the cause or resolve the issue!
Frida
Hello wade neumann , It looks like the video was not uploaded because it is too short. The file you provided was about 0.5 seconds long, but when I looped it to make it around 3 seconds, it uploaded successfully.
I’ve sent you the edited file by email, could you try again using that?
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wade neumann
Perfect! Thanks again for the prompt help!
Frida
You’re very welcome! If you need any further help, feel free to reach out anytime.
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