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Leveraging Large Language Models for Tacit Knowledge Discovery in Organizational Contexts

Created by
  • Haebom

Author

Gianlucca Zuin, Saulo Mastelini, Tulio Loures, Adriano Veloso

Outline

This paper proposes an agent-based framework using large-scale language models (LLMs) to address the challenges of documenting tacit knowledge within organizations. To address the challenges of incomplete initial information, difficulty in identifying experts, interaction between formal hierarchies and informal networks, and the need for appropriate questions, we simulate the knowledge dissemination process based on the Susceptible-Infectious (SI) model with decreasing propagation power. Through 864 simulations using various company structures and propagation parameters, the agent achieves a complete knowledge recall rate of 94.9%, and the self-critical feedback scores are strongly correlated with external literature evaluation scores. By analyzing the effects of each simulation parameter on the knowledge retrieval process, we show that information can be recovered without directly accessing domain experts. This highlights the ability of the agent to navigate organizational complexity and capture fragmented knowledge that is otherwise inaccessible.

Takeaways, Limitations

Takeaways:
We present a novel approach to effectively document tacit knowledge within organizations by leveraging LLM-based agents.
Analysis of agent performance and parameter impact is possible through simulation of the knowledge dissemination process using the SI model.
Demonstrates that tacit knowledge can be effectively recovered without direct access to domain experts.
Suggesting the possibility of improving agent performance through self-critical feedback.
Limitations:
There is a need to verify how well the simulation results match the actual organizational environment.
Generalizability to different types of organizations and tacit knowledge needs to be examined.
Consideration should be given to the agent's questioning strategy and its dependence on the performance of LLM.
Further research is needed into the technical and social issues that may arise when applying this to actual organizations.
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