Getting started with users
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What is a user account?
A user account refers to an account that was registered through an invitation email sent through an administrator account, not an account that was registered by clicking the Sign Up button on Welding .
User accounts are tied to the administrator account and the company registered by the administrator account, and duplicate membership registrations are restricted.
Create a user account
Request an invitation
Invitation emails can only be sent to administrator accounts, and user account invitations cannot be sent if there is no administrator account or the license does not allow adding user accounts.
After logging in to the administrator account, go to the 'My Page → Account Management → Sub Account' menu to check the number of user accounts that can be activated, and then click the '+ Create' button to invite and create user accounts.
If you are unable to create an account
If you are unable to invite or create a user account, please check the items below.
1.
Duplicate membership registration
If you have already registered as a member, you cannot invite to your user account. Please cancel your membership and then invite again to your user account.
If you have already registered as a member, you cannot invite to your user account. Please cancel your membership and then invite again to your user account.
2.
If you have been invited to a user account from another company
If the email address is invited to a user account of another company, you cannot register by inviting to a user account of another company. Even if you deactivate the license with an administrator account of another company, you will not be able to use it, so in this case, please use 1:1 inquiry.
If the email address is invited to a user account of another company, you cannot register by inviting to a user account of another company. Even if you deactivate the license with an administrator account of another company, you will not be able to use it, so in this case, please use 1:1 inquiry.
3.
If you entered your email address incorrectly
Welding is a service that requires email verification. If your email accounts are different, you may not receive an invitation email.
Welding is a service that requires email verification. If your email accounts are different, you may not receive an invitation email.
4.
If you do not receive an invitation email
Please check your user account email spam folder. If there is no invitation email in the spam folder, please submit the details through 1:1 inquiry.
Please check your user account email spam folder. If there is no invitation email in the spam folder, please submit the details through 1:1 inquiry.
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