Stream Terms of Service

Article 1 (Purpose)

These Terms of Service ("Terms") are intended to define the rights and obligations between Stream Studio Corporation ("the Company") and its members in relation to the use of the Stream service ("Service") provided by the Company.

Article 2 (Definitions)

The definitions of the terms used in these Terms are as follows:

"Service" refers to content, related information, software, etc., provided to users through wireless or wired access devices by the Company.

"User" refers to both members and non-members who use the Service provided by the Company.

"Member" refers to an individual who agrees to these Terms and the Privacy Policy and uses the services provided by the Company.

"Content" refers to all materials provided to members in digital format (including videos, sounds, voices, photos, images, text).

"Paid Services" refers to various content and related services provided by the Company for a fee.

"Access Device" refers to mechanical means such as mobile phones, tablets, PCs, etc., that allow content to be downloaded, installed, and used, or content to be accessed through a network.

Article 3 (Supplementary Provisions)

Matters not specified in these Terms will follow individual service terms of use, service-specific operational policies and guides, applicable laws, and general commercial practices.

Article 4 (Posting and Amendment of Terms)

The Company shall post the content of these Terms in a manner easily accessible to members, such as on the initial screen of the Service.

The Company may amend these Terms within the scope not violating relevant laws.

When amending these Terms, the Company will announce the effective date, changes, and reasons at an appropriate place within the Service from 15 days before the effective date until the day before. However, if the amendment is disadvantageous to members, it will be announced 30 days in advance, and notified through electronic means such as email provided by members upon registration.

Members who do not agree with the amended Terms may terminate their service contract and stop using the Service.

If the Company notifies or announces the amendments to the Terms and states that failure to refuse before the effective date will be considered as consent, but the member does not explicitly express refusal, it is considered that the member has consented to the amended Terms.

Article 5 (Notifications to Members)

When the Company notifies members individually, it can do so via the email address provided by the member upon registration, unless otherwise specified in these Terms.

For notifications to all members, the Company may substitute individual notifications by posting on the Company's website or a conspicuous place within the Service for at least 7 days.

Article 6 (Establishment of Use Contract)

Users wishing to become members must enter into a service use contract with the Company. The contract is established when a user applies for use after agreeing to these Terms and the necessary privacy policy, and the Company accepts the application.

During the contract establishment process, the Company may collect personal information such as the user's email address. In this case, users must provide accurate information. The collection, use, and storage of personal information will be subject to a separately posted privacy policy.

The Company does not provide services to children (under 14 for nationals, under 16 for foreigners).

The Company may withhold or limit service use or terminate the service contract (including member withdrawal) if any of the following occurs, and may claim damages if the Company incurs losses due to the member's fraudulent application:

Identity theft or misuse of another person's account or personal information.

Application for service use with the intent to disrupt public order or morals.

Users residing in, or applying through internet addresses from, countries where the Company has not authorized service operation.

Application for service use with the intent to commit a crime, or clearly not for normal service use as evidenced by repetitive sign-ups and withdrawals over a certain period.

Previous loss of membership (withdrawal) due to actions disrupting the service provision.

Registration of personal information (such as nicknames) that could harm public morals or order or defame/insult others.

Registration of personal information that could be mistaken for an administrator or operator.

Other cases where the Company deems the approval of service use application impossible due to the member's fault.

Article 7 (Member Account Management)

The Company manages various administrative tasks related to member service use through member accounts.

Members must manage their accounts with the diligence of a good manager. The Company is not responsible for any damage arising from the member's negligence or consent to third-party use.

Article 8 (Obligation to Protect Personal Information)

The Company strives to protect members' personal information in accordance with the Personal Information Protection Act and other relevant laws. The protection and use of personal information are subject to relevant laws and the Stream Privacy Policy.

Article 9 (Company's Obligations)

The Company will comply with relevant laws and faithfully perform the rights and obligations set forth in these Terms.

If a member's opinion or complaint is objectively deemed valid, the Company will handle it promptly within a reasonable period. If it takes a long time to process, the Company will notify the member of the reasons and the schedule for processing.

The Company will ensure the safe use of services by members, including secure management of member accounts and personal information. Except in cases specified in these Terms and the privacy policy, the Company will not provide or disclose members' personal information to third parties.

The Company will make its best effort to repair or recover without delay if there is a failure in facilities or loss of data during service improvement, unless due to unavoidable reasons such as natural disasters, emergencies, technical defects, and obstacles that are difficult to resolve with current technology.

The Company will strive to provide convenience to members in procedures and contents related to the conclusion, change, and termination of contracts with members.

Article 10 (Member's Obligations)

Members shall not engage in any of the following acts:

Identity theft or misuse of another person's information.

Collecting, storing, or disclosing other members' personal information or content obtained through service use.

Using the service for the purpose of gaining financial benefits for oneself or others, or for causing harm to others, including distributing false information through the service bulletin boards.

Copying or distributing the content provided by the Company without prior approval.

Using the content provided by the Company outside the service for purposes other than those intended by the service, such as in public places or commercial establishments.

Acts that damage the reputation or insult the copyright holder or others, including any actions that could disadvantage others during the service use.

Posting obscene materials or linking to obscene sites, or distributing information that goes against public order and morals through service bulletin boards.

Using the service in the process of creating content that is illegal or contrary to public order and morals.

Impersonating others or falsely indicating a relationship with others during the service use.

Impersonating company employees or operators, or modifying the service-related program or website without the Company's special permission, or inserting other programs into the service, or altering information posted in the service.

Registering or distributing data infected with computer viruses that could cause malfunction or destruction of information in the service.

Unauthorized use of the service for commercial purposes without the Company's consent.

Acts that interfere with the Company's operations or damage its reputation.

Any other acts similar to the foregoing.

Members must comply with relevant laws, the provisions of these Terms and individual contracts, service guidelines and notices announced in relation to the service, and matters notified by the Company.

Article 11 (Provision, Interruption, and Change of Service)

The service is provided 24 hours a day, 365 days a year, in principle.

Despite the principle stated in the preceding paragraph, service may not be provided in the following cases, and the Company is not obligated to provide the service:

In case of maintenance, replacement, breakdown of information and communication facilities, or disconnection of communication.

In case of electronic intrusion accidents such as hacking, communication accidents, abnormal content usage patterns by members, or in response to unforeseen instability of content services.

In case of natural disasters, war, state of emergency, blackout, equipment failure, communication network failure, surge in service users, and other cases where normal service provision is impossible.

When content service provision is prohibited at certain times or in certain ways by relevant laws or government policies, or when service provision to specific members is prohibited.

In case of service interruption due to administrative or judicial measures by national institutions, government organizations, investigative agencies, courts, etc., or other unavoidable circumstances beyond the Company's control.

If the Company discontinues paid services due to division, merger, transfer of business, discontinuation of business, revenue decline of the specific content service, etc., for significant business needs, the Company will notify members in the manner specified in these Terms and compensate members according to the provisions of these Terms or as separately notified by the Company. However, goods and content purchased for free may be excluded from compensation.

The Company may change all or part of the service as needed for operational reasons, such as new content, various bug fixes, etc.

The Company may partially or completely stop the service due to technical or operational needs, and in such cases, it will announce the suspension 30 days in advance. However, in case of critical bugs, server equipment defects, urgent security issues, or urgent business circumstances, the Company may notify members within a shorter period or after the fact.

Article 12 (Provision of Information and Advertisement Posting)

The Company may send promotional information via announcements, emails, push notifications, SMS, etc., only with the member's consent. Members can refuse to receive such information at any time, and the Company will not send promotional information if refused by the member. However, replies to customer inquiries and information related to the use of paid services are sent without prior consent.

In addition to sending promotional information as described in the preceding paragraph, the Company may post advertisements directly or through third parties on service screens, websites, emails, etc. Members who use the service are deemed to have consented to the exposure of such advertisements.

Article 13 (Copyright of Posts)

The rights and responsibilities of posts made by members while using the service belong to the members themselves.

The copyright and other intellectual property rights of works produced by the Company belong to the Company. However, member posts and works provided through partnerships with third parties are excluded.

Posts made by members in the service may be exposed (including necessary modifications, reproduction, editing for exposure) for service-related promotions and can be used for research purposes to improve the service. In such cases, the Company will comply with relevant laws.

The Company may take temporary measures (deletion, blinding, content modification, etc.) without prior notice to the poster if a particular user's post is judged to defame (including insult), invade privacy, infringe copyright, or potentially infringe others' rights or violate laws or is likely to do so, or for reasons equivalent to these. Subsequently, deletion or restoration will be handled according to agreements between the parties, relevant laws, or the Company's policies.

Article 14 (Withdrawal of Subscription and Termination of Contract)

Members can apply for withdrawal of subscription ("withdrawal" means, like refunding unused virtual assets or paid service vouchers within the service, indicating the member's intention not to use the service in the future, making the legal act ineffective) and termination of the use contract ("termination" is similar to member withdrawal, making the effect of the service use contract disappear for the future by the member's unilateral declaration of intent, causing the Company to have a refund obligation) through the service menu, customer center, or other emails. The Company will process this without delay upon request and destroy the member's information as necessary according to the privacy policy.

Members who have purchased a paid service can apply for withdrawal of subscription without any additional fees within 7 days of the purchase date or the service availability date. However, if the Company intends to provide services differently from what was agreed upon in advance or does not provide services, the member can withdraw the subscription within 3 months from the date of payment or within 30 days from the day when the fact was known or could have been known.

If 7 days have passed after the purchase of a paid service or if the service has been used, or if the value of the goods, etc., has significantly decreased, or if other reasons restricting withdrawal of subscription occur, withdrawal of subscription may be restricted according to the "Act on the Consumer Protection in Electronic Commerce, Etc." and the "Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc." In such cases, the Company will take measures as required by law, including prior notice at the time of purchase.

Withdrawal of subscription is restricted in the following cases:

When digital content provision as defined in Article 2, Paragraph 5 of the "Framework Act on Culture Industry Promotion" has been posted. However, for contracts consisting of divisible digital content, it is limited to the part that has been provided.

Except when packaging, etc., has been damaged to check the contents, when the goods have been lost or damaged due to reasons attributable to the member.

When the value of the goods has significantly decreased due to use or partial consumption by the member.

When the value of the goods has significantly decreased due to the passage of time to the extent that resale is difficult.

When the packaging of goods that can be duplicated has been damaged.

When goods are individually produced according to the member's order and withdrawal of subscription is expected to cause significant damage to the operator that cannot be recovered, provided that the fact of the transaction has been separately notified in advance and the member's consent in writing (including electronic documents) has been obtained.

If a minor purchases a paid service without the consent of the legal representative, the minor or the legal representative can request withdrawal of subscription from the Company. However, the Company may require submission of documents proving the legal representative, and withdrawal of subscription may be restricted according to Article 6, Paragraph 3 of the paid service terms.

Article 15 (Effects of Withdrawal of Subscription and Termination of Contract)

When the Company receives a declaration of withdrawal of subscription or termination of contract from a member, it will refund the payment in the same method as the member made the payment within 3 business days, in principle. However, if refund in the same method is impossible, this should be notified in advance. However, for payment methods that require confirmation of receipt, refunds should be made within 3 business days.

When the Company makes a refund according to the preceding paragraph, it may deduct the amount corresponding to the benefits obtained by the member from using the paid service and refund the remaining amount.

When refunding, if the member has paid for the goods, etc., using a credit card or electronic payment method, the Company will request the provider of the payment method to stop or cancel the billing of the goods, etc., without delay. However, the proviso of Paragraph 1 and Paragraph 2 may not apply.

If the Company, the recipient of the paid service fee, or the party that entered into the paid service use contract with the member are not the same person, they are jointly responsible for fulfilling obligations related to withdrawal of subscription, etc.

Regarding app market payments (in-app purchases), the Company will take measures according to the "Act on the Consumer Protection in Electronic Commerce, Etc." such as requesting the app market to stop or cancel payment. However, for measures taken by the app market in response to the Company's request, please refer to the policy of the app market.

Article 16 (Restriction of Use)

If a member violates the obligations set forth in these Terms or interferes with the normal operation of the service, the Company may notify the member in advance and take measures to restrict the use of the service (including forced withdrawal of membership, suspension of use, etc.). The Company may take measures such as deleting the member's posts (videos, photos, texts, etc.), and all responsibilities arising from this are borne by the member.

Despite the preceding paragraph, if a member violates current laws or the degree of violation of these Terms is serious, the Company may immediately take measures to restrict use and notify the member afterward.

If the Company restricts a member's use according to the preceding paragraphs, the member may apply for an objection according to the procedure set by the Company. If the objection is deemed justified, the Company will immediately resume the use of the service.

Article 17 (Overpayment)

If an overpayment occurs, the Company will refund it in the same method as the payment was made by the member. If refund in the same method is impossible, this will be notified in advance.

If an overpayment occurs due to a reason attributable to the Company, the Company will refund the full amount of the overpayment. If an overpayment occurs due to a reason attributable to the member, the expenses incurred in the refund process will be borne by the member within a reasonable range.

The Company's overpayment refund procedure will be handled according to the Content User Protection Guidelines.

Article 18 (Usage Period and Compensation for Damages Due to Defects)

Unless otherwise indicated in advance, the usage period or validity period of paid services is 1 year from the transaction date. Paid services whose period has expired may lose their right to use and be deleted from the inventory.

Compensation for member damages due to defects in paid services will be according to the Content User Protection Guidelines.

Article 19 (Limitation of Liability)

The Company is not responsible for the inability to provide services due to natural disasters or other force majeure.

The Company is not responsible for service use disruptions caused by the member's fault.

The Company is not responsible for the reliability, accuracy, etc., of the information, materials, facts, etc., posted by members in relation to the service.

The Company is not responsible for transactions conducted between members or between members and third parties using the service as a medium.

The Company is not responsible for the use of services provided for free unless there are special provisions in relevant laws.

Article 20 (Governing Law and Jurisdiction)

Litigations between the Company and members are governed by the laws of the Republic of Korea.

Litigations between the Company and members will be under the jurisdiction of the district court governing the address of the member at the time of the lawsuit, and if the address is not clear, it will be determined according to the Civil Procedure Act. However, if the member's address or residence is abroad, the Seoul Central District Court will have jurisdiction despite the preceding paragraph.

AddendumThese Terms will be applied from February 1, 2024.

These Terms will be applied from February 1, 2024.

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