Integrating Email Inquiries with a Chatbot
Connect email receivingCopy the email forwarding addressConfigure automatic forwarding in your email serviceSet the sender address for repliesEdit the default sender addressEnter a sender address for your custom domainAdd DNS records and verify the senderRespond to email inquiriesView received inquiriesSend an email replyEnd the conversationVerify the connection and troubleshoot
You can view and reply to inquiries received by email in the chatbot conversation list. Replies written in the conversation window are sent to the inquirer's email address.
Connect email receiving
Copy the email forwarding address
In the site editor, open Site settings → Chatbot and click Email settings under External connections. Click the copy icon next to the forwarding address under Receiving.
Configure automatic forwarding in your email service
In the email service where you receive inquiries, set up automatic forwarding to the address you copied. In Gmail, go to Settings → See all settings → Forwarding and POP/IMAP, then click Add a forwarding address.
Enter the copied email forwarding address and click Next.
In the email address verification window, click Proceed > OK to complete email registration.
Return to Forwarding and POP/IMAP in Gmail, select Forward a copy of incoming mail to, then click Save Changes. You can then view inquiries sent to this inbox in Slashpage.
To forward only some inquiry emails, use Gmail filters. For details, see Gmail automatic forwarding help.
Set the sender address for replies
Edit the default sender address
Check the email address that will appear when you reply to emails received through the chatbot. Click the pencil icon to edit the address.
Enter a sender address for your custom domain
Go to Site settings → Chatbot → External connections → Email settings, then expand Send from my domain. Enter the email address to use for replies and click Start verification setup.
This feature is available on sites connected to a custom domain. You need an administrator account that can change site settings and permission to configure automatic forwarding for the inbox that receives inquiries. To reply from an address on your domain, you also need permission to configure DNS settings.
Add DNS records and verify the sender
Copy the record type, host / name, and value shown on the verification setup screen, and add them in your domain's DNS management service. DNS values differ by site, so copy them from your own setup screen rather than using the example image.
Return to Email settings in Slashpage, click Verify sender, and check the verification result.
Verification can take up to 72 hours after adding the DNS records. If verification is not complete, check that the record type, host / name, and value you added match what is shown in Slashpage.
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Respond to email inquiries
View received inquiries
Using a site administrator account, click the chatbot button in the bottom-right corner of the screen to open the conversation list. In the Active tab, select an inquiry marked with an email icon to view the sender and message.
Send an email reply
At the bottom of the conversation window, check the recipient and reply subject, write your response, and click Send. The reply will be sent to the inquirer's email address.
If a sending failure is displayed, the reply was not sent. Check the current sending address and its authentication status in the email settings, then click Resend next to the failed reply.
End the conversation
When you have finished responding, click Close inquiry in the upper-right corner of the conversation window. You can find closed inquiries in the Closed tab.
Verify the connection and troubleshoot
Once setup is complete, send a test email to the address that receives inquiries and check whether it appears in the conversation list. After replying from the chatbot, also check that the reply reaches the sender's inbox.
If an inquiry does not appear, check that the forwarding address is entered correctly in your email service and that automatic forwarding is enabled.