Sign In

Privacy Policy(En)

Privacy Policy (EN)

Shardee Privacy Policy

This Privacy Policy applies to the mobile application Shardee ("the App", "the Company") operated by DIARO ("the Operator").
Last updated: March 31, 2026

1. Purpose of this Privacy Policy

This Privacy Policy explains how Shardee collects, uses, stores, and protects user information, and how we comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) for users located in the European Economic Area (EEA).
Shardee is designed with a data minimization approach. Most user-generated content is stored locally on the user's device and is not transmitted to the Company's servers.
This policy may be updated from time to time due to changes in applicable laws, regulations, or internal policies. Users are encouraged to review this policy periodically.

2. Information We Collect

Shardee collects only the minimum information necessary to provide and improve the service.

A. Information Required for App Functionality

Shardee may request the following permissions:
•
Access to device storage
◦
Required to save recorded video files locally on the user's device
User-created videos are stored only on the user's device and are not uploaded to or stored on Company servers.

B. Analytics Data (Collected only after consent in the EEA)

Shardee uses Google Firebase Analytics to analyze app usage and improve service quality.
For users located in the European Economic Area (EEA), analytics data is collected only after the user provides consent through a consent popup presented when the app is first launched.
Data that may be collected includes:
•
App usage patterns
•
Feature usage frequency
•
Screen navigation activity
•
Crash logs and performance data
•
Device model
•
Operating system version
•
App version
•
Approximate country-level location
•
Anonymous device identifiers
This data is used for:
•
Improving app stability
•
Understanding feature usage
•
Enhancing user experience
This information does not directly identify individual users.
Users may withdraw consent at any time through the app settings.

C. Information Collected When Using the Contact Feature

When users contact us through the in-app inquiry feature, the following information may be collected voluntarily:
•
Email address (optional)
•
Inquiry message
•
Attached images (optional)
•
Device model information
•
Operating system version
•
App version
Inquiry information may be processed through external collaboration tools such as Discord for customer support purposes.
This information is used solely to respond to user inquiries.
Users are advised not to include sensitive personal information in their messages.

D. In-App Purchase Information

Premium features are provided through the Apple App Store in-app purchase system.
Payment information is processed by Apple. Shardee does not collect or store credit card details or billing information.
Purchase history is linked to the user's Apple account and can be restored when reinstalling the app using the same Apple ID.
For more details, please refer to Apple's Privacy Policy.

3. Legal Basis for Processing (EEA Users)

For users located in the European Economic Area (EEA), personal data is processed based on the following legal grounds:
•
Consent: analytics data collection
•
Legitimate interests: responding to customer inquiries and improving service stability
•
Contract performance: providing requested app functionality
Users may withdraw consent at any time.

4. Purpose of Data Processing

Collected information is used for the following purposes:
•
Providing core app functionality
◦
Accessing camera or photo library when necessary to create or edit videos
◦
Video files remain stored on the user's device and are not transmitted to Company servers
•
Improving service performance
•
Analyzing app stability and fixing errors
•
Responding to customer inquiries
The Company does not sell personal information to third parties.

5. Data Storage and Processing Location

Videos recorded using Shardee are stored locally on the user's device.
Shardee does not operate servers for storing user video content.
Analytics data may be processed through Google Firebase Analytics and is subject to Google's data retention policies.
Customer support messages may be stored in external collaboration tools for support purposes.
Personal data is retained only as long as necessary to fulfill the purposes described in this policy.

6. Third-Party Services

Shardee uses the following third-party services:
•
Google Firebase Analytics
◦
App usage and performance analysis
•
Discord
◦
Customer inquiry management
•
Apple App Store
◦
In-app purchase processing
•
Slashpage
◦
Hosting help pages and policy documents. When accessing pages hosted on Slashpage, limited technical data such as access logs may be processed according to Slashpage's privacy policy.
Each service processes data according to its own privacy policy.
Google Privacy Policy
Apple Privacy Policy
Discord Privacy Policy
Slashpage Privacy Policy
The Company does not sell personal information to third parties.

7. International Data Transfers

Some third-party service providers may process data outside the user's country of residence.
Where required by law, appropriate safeguards such as Standard Contractual Clauses (SCCs) are applied.

8. User Rights (GDPR)

Users may withdraw camera or microphone permissions at any time through their device settings.
Users may also disable analytics data collection through the app settings or device privacy settings.
For example:
Settings > Privacy > Tracking > disable "Allow Apps to Request to Track"
Users located in the European Economic Area (EEA) have the following rights:
•
Right of access
•
Right to rectification
•
Right to erasure
•
Right to withdraw consent
•
Right to restrict processing
•
Right to lodge a complaint with a supervisory authority
Because Shardee does not store user videos on its servers, most personal data is deleted when the app is removed.
Requests regarding personal data rights can be sent to the contact email below.

9. Data Protection Measures

The Company implements reasonable technical and organizational measures to protect personal information.
Data transmitted to external services is protected using encrypted communication methods.

10. Children's Privacy

Shardee does not knowingly collect personal information from children.

11. Contact Information

For privacy-related inquiries, please contact:
Company name: DIARO
Data Protection Officer: Sohyeon Kim
Title: Representative
Address:
402-401A, H Tower
12, Teheran-ro 70-gil, Gangnam-gu
Seoul, Republic of Korea

12. Policy Updates

Users may contact the Data Protection Officer regarding any privacy-related inquiries, complaints, or damage relief related to the use of the Company's services.
This Privacy Policy may be updated due to legal or operational requirements. Any changes will be announced through the website or app before they become effective.
Privacy Policy version: v1.3.0
Previous effective date: November 11, 2025
Current effective date: March 31, 2026
Made with Slashpage