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Privacy Policy(En)

Shardee Privacy Policy

This Privacy Policy applies to the mobile application Shardee ("the App", "the Company") operated by DIARO ("the Operator").
Last updated: October 14, 2026

1. Purpose of this Privacy Policy

This Privacy Policy explains how Shardee collects, uses, stores, and protects user information, and how we comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) for users located in the European Economic Area (EEA).
Shardee is designed with a data minimization approach. Most user-generated content is stored locally on the user's device and is not transmitted to the Company's servers.
This policy may be updated from time to time due to changes in applicable laws, regulations, or internal policies. Users are encouraged to review this policy periodically.

2. Information We Collect

Shardee collects only the minimum information necessary to provide and improve the service.

A. Information Required for App Functionality

Shardee may request the following permissions:
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Camera access: required to record videos.
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Microphone access: required to record audio together with videos.
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Photo library access: required to save recorded files on the user's device and load them when needed.
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Location access: used only when the user enables "Save capture location" to add location metadata to videos or photos captured by the user.
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Notification access: used only when the user allows notifications, such as capture reminders or app-related reminders.
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Health access (optional): used to display step counts in videos.
User-created videos and audio are stored locally on the user's device and are not uploaded to or stored on Company servers.
Capture location coordinates, addresses and place names are not sent to Shardee servers, Firebase Analytics or PostHog. If you share a file containing location metadata, that metadata may be shared with it. Approximate location inferred from IP addresses is handled as described under usage analytics and error diagnostics below.

B. Usage Analytics and Error Diagnostics

Shardee uses Google Firebase Analytics and PostHog to understand app usage and improve quality. On Android, Firebase Analytics processes usage and purchase events, app-instance and advertising identifiers, and approximate location derived from IP addresses. Sentry processes crashes, application-not-responding errors, diagnostics, app/device/OS information, installation identifiers and IP addresses. Automatic error diagnostics operate separately from the usage analytics consent setting. Original media, screenshots, edited text bodies and health readings are excluded from diagnostic uploads.
For users in the European Economic Area (EEA), usage analytics through services such as Firebase begins after consent in the prompt before the first onboarding survey. On Android outside the EEA, usage analytics is enabled by default.
Data that may be collected includes:
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App usage patterns
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Feature usage frequency
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Screen navigation activity
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Crash logs and performance data
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Device model
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Operating system version
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App version
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Approximate location derived from IP addresses (country, region or city)
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App-instance, installation and device identifiers
This data is used for:
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Improving app stability
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Understanding feature usage
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Enhancing user experience
We use analytics tools such as Google Firebase Analytics to understand app interaction and improve app performance. App-instance and installation identifiers can distinguish app installations without using your name.
The information collected may include device type, operating system version, app version, and general usage statistics.
This information does not directly identify individual users.
Users located in the European Economic Area (EEA) may withdraw or change consent at any time in the app settings under Settings > Privacy & Terms > Usage analytics.
Analytics events do not include original videos or photos, thumbnails, the body of edited text, precise location coordinates, addresses, place names, step-count readings, or calculated increases.

C. Information Collected When Using the Contact Feature

When users contact us through the in-app inquiry feature, the following information may be collected voluntarily:
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Email address or Instagram/Threads account information (optional)
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Inquiry message
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Attached images (optional)
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Device model information
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Operating system version
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App version
Inquiry information may be processed through external collaboration tools such as Discord for customer support purposes.
This information is used solely to respond to user inquiries.
Please do not include health information, such as step counts, or other sensitive personal information in support messages or attached images.

D. In-App Purchase Information

Premium features use Apple App Store purchases on iOS and Google Play purchases on Android. Android uses purchase history and purchase tokens to check and restore purchases. When usage analytics is enabled, product, amount, currency and transaction identifiers are processed as Firebase Analytics purchase events.
Payments are processed by Apple or Google. Shardee does not collect or store credit card details or billing information.
Purchase history is linked to the user's Apple account and can be restored when reinstalling the app using the same Apple ID.
For more details, please refer to Apple's Privacy Policy.

E. Apple Health Data

When you choose the step-count feature and grant permission, Shardee reads only step counts from Apple Health to display walking activity in videos. It does not add or modify Health data.
Step-count readings are processed only in memory on your device. They are not sent to servers or analytics services, or used for advertising or marketing.
Exported videos include the step counts you choose to display.
You can revoke access in Apple Health. This does not change videos already saved.

F. Android Health Connect data

The step-count overlay is optional. After you choose the feature, accept the in-app disclosure and grant Android permissions, Shardee reads aggregate step counts from Health Connect for the capture dates and periods of the photos and videos in your edit (READ_STEPS). It uses these counts to display daily or video-period walking activity in the preview and in videos you choose to export.
When editing media captured more than 30 days ago, health data history access (READ_HEALTH_DATA_HISTORY) is used to read steps for those older periods. Shardee does not read other health data types or write or modify Health Connect records.
Readings are processed on your device and are not saved as health records in editing projects or presets. Export processing may create temporary images or videos containing the step overlay in the app’s on-device working storage. Exported videos contain the steps you selected and remain until you delete them. Uninstalling the app or revoking access does not delete videos in your photo library or copies already shared with others.
Health readings are not sent to our servers, advertising services or analytics services, sold, or used for advertising or marketing. If you share a video containing steps with another person or app, the visible steps are shared with it. Review the preview before sharing and remove the overlay if you do not want to include steps.
You can revoke access in Android Health Connect at any time. Ordinary camera and editing features remain available without connecting or granting access. Manage or delete source health records in Health Connect; delete exported videos from your photo library and any apps holding a copy.

3. Legal Basis for Processing (EEA Users)

For users located in the European Economic Area (EEA), personal data is processed based on the following legal grounds:
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Consent: optional usage analytics and survey responses, and optional on-device access to and display of step counts
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Legitimate interests: responding to customer inquiries, operating support workflows and diagnosing errors to maintain app stability
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Contract performance: providing requested app functionality
Users located in the European Economic Area (EEA) may withdraw consent at any time.

4. Purpose of Data Processing

Collected information is used for the following purposes:
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Providing core app functionality
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Accessing camera or photo library when necessary to create or edit videos
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Video files remain stored on the user's device and are not transmitted to Company servers
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Improving service performance
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Analyzing app stability and fixing errors
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Responding to customer inquiries
The Company does not sell personal information to third parties.

5. Data Storage and Processing Location

Videos recorded using Shardee are stored locally on the user's device.
Shardee does not operate servers for storing user video content.
Usage analytics is processed through Google Firebase Analytics and PostHog; Android error and diagnostic data is processed through Sentry, subject to the providers’ retention and processing policies. Uninstalling the app does not delete analytics, diagnostics or inquiries already transmitted. Requests for access or deletion can be sent to the contact below.
Customer support messages may be stored in external collaboration tools for support purposes.
Personal data is retained only as long as necessary to fulfill the purposes described in this policy.

6. Third-Party Services

Shardee uses the following third-party services:
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Google Firebase Analytics
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App usage and performance analysis
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PostHog
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Product analytics, including app screen flows, feature usage status, and whether paid features are used.
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Discord
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Customer inquiry management
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Apple App Store
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In-app purchase processing
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Slashpage
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Hosting help pages and policy documents. When accessing pages hosted on Slashpage, limited technical data such as access logs may be processed according to Slashpage's privacy policy.
Android also uses Sentry for error diagnostics, Firebase Cloud Messaging for notifications, and Google Play for purchases. When notifications are enabled, Firebase installation identifiers and registration tokens are used for delivery. Sentry Privacy Policy: https://sentry.io/privacy/ . Each service processes data according to its own privacy policy.
Google Privacy Policy
PostHog Privacy Policy
Apple Privacy Policy
Discord Privacy Policy
Slashpage Privacy Policy
The Company does not sell personal information to third parties.

7. International Data Transfers

Some third-party service providers may process data outside the user's country of residence.
Where required by law, appropriate safeguards such as Standard Contractual Clauses (SCCs) are applied.

8. User Rights (GDPR)

Users may change or withdraw permissions and usage analytics settings for the camera, microphone, photo library, notifications, and location through device Settings or in-app settings.
Users located in the European Economic Area (EEA) may change their analytics preference through the app settings under Settings > Privacy & Terms > Usage analytics.
Users located in the European Economic Area (EEA) have the following rights:
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Right of access
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Right to rectification
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Right to erasure
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Right to withdraw consent
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Right to restrict processing
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Right to lodge a complaint with a supervisory authority
Because Shardee does not store user videos on its servers, most personal data is deleted when the app is removed.
Requests regarding personal data rights can be sent to the contact email below.

9. Data Protection Measures

The Company implements reasonable technical and organizational measures to protect personal information.
Data transmitted to external services is protected using encrypted communication methods.

10. Children's Privacy

Shardee does not knowingly collect personal information from children.

11. Contact Information

For privacy-related inquiries, please contact:
Company name: DIARO
Data Protection Officer: Sohyeon Kim
Title: Representative
Address:
402-401A, H Tower
12, Teheran-ro 70-gil, Gangnam-gu
Seoul, Republic of Korea

12. Policy Updates

Users may contact the Data Protection Officer regarding any privacy-related inquiries, complaints, or damage relief related to the use of the Company's services.
This Privacy Policy may be updated due to legal or operational requirements. Any changes will be announced through the website or app before they become effective.
Privacy Policy version: v1.3.2
Previous effective date: October 1, 2026
Current effective date: October 14, 2026
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