FAQ(en)
Is Shardee a paid app?
Shardee is free to download. You can use the basic features for free, including recording short clips, stitching them together, and adding captions.
What are premium features?
Premium features are available to users who purchase a paid plan or paid product.
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Auto zoom in/out recording mode: Automatically zooms in or out while recording, helping you create more dynamic videos.
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Layout recording mode: Record with 2-split or 3-split layout modes.
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Dual mode: Record using the front and rear cameras at the same time.
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Additional time buttons: Add extra customizable time buttons for recording.
I want to record videos longer than 2 seconds.
The 0.5s and 1s buttons are fixed. To record longer, move to the 2s button and tap it once more. A time adjustment slider will appear, letting you freely set the recording time from 2s to 10s.
Where are videos recorded with Shardee saved?
They are saved directly to your phone's Photos app. Shardee does not separately store, own, or keep copies of the videos you record.
What happens if I delete a video from my device?
Videos recorded with Shardee are stored only on your device. If you delete a video from your device, Shardee cannot load or recover it.
I want to change the order of clips while editing.
To change the clip order, press and hold a clip, then drag it to the position you want.
Where are rendered videos saved?
Videos created with Shardee are also saved to your device.
Is there a limit on edited video length or number of clips?
There is no fixed limit on video length or number of clips. However, using too many clips or creating an extremely long video may cause the app to close unexpectedly. For best results when stitching clips together, we recommend keeping the final video between 30 and 60 seconds.
I want to temporarily save a video I'm editing.
Tap the X button in the top-left corner to exit editing, and you will be able to save the video you are currently creating.
If you close the app after stitching clips together, your in-progress video will be temporarily saved separately.
If you close the app after stitching clips together, your in-progress video will be temporarily saved separately.
I want to get a refund for a product I purchased.
Refund eligibility and processing depend on the policy of the store where you made the purchase. Please request a refund through the appropriate store by following the steps below.
After submitting a request, you can usually check the status within 24 to 48 hours. If approved, it may take additional time for the refund to appear on your original payment method.
If you paid through the App Store
Apple receives and reviews refund requests. Please follow these steps:
1.
2.
Under issue selection, choose Request a refund.
3.
Select a refund reason, choose the purchase you want refunded, and submit your request.
If you paid through Google Play
Google Play, or in some cases the app developer, may be able to help with refunds.
1.
2.
Select your profile in the top-right corner.
3.
Go to Payments & subscriptions > Budget & order history.
4.
Select Report a problem for the order you want refunded.
5.
Choose a reason and submit your refund request.
Recording is not working.
Please check your camera access permission. If camera access is not allowed, enable camera permission in your phone settings.
On iPhone, you can check this in Settings > Shardee.
Sound is not being recorded.
Please check your microphone access permission. If microphone access is not allowed, enable microphone permission in your phone settings.
On iPhone, you can check this in Settings > Shardee.
The recorded video has stuttering or dropped frames.
On some devices, frame drops may occur when recording in 4K or when camera stabilization is turned off. Please change the resolution to 1080p or turn camera stabilization on.
I can't load videos from my gallery.
Please check your gallery or photo library access permission. If access is not allowed, enable it in your phone settings.
On iPhone, you can check this in Settings > Shardee.
Can I import photos from my gallery?
Currently, only videos can be imported. However, photos taken as Live Photos or Motion Photos can be automatically converted into videos and imported.
My stitched video is only saved in 1080p.
For stitched videos, Shardee currently supports export in 1080p only. Even if you import a 4K video, it will be saved as 1080p when exported.
My video is not saving.
Please check your phone's available storage. If your phone does not have enough storage space, videos may fail to record or save.
The recording is not exactly 1 second.
Depending on shutter speed and device conditions, recorded video length may vary slightly. The actual recording length may be as follows:
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0.5 seconds: about 0.4 to 0.5 seconds
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1 second: about 1.0 to 1.4 seconds
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2 seconds: about 2.0 to 2.4 seconds
📧 If you have any questions or would like to suggest an idea, feel free to contact us anytime at untitledshatter@gmail.com.