Terms of Use

Date: Sep 30th, 2024

Introduction
Welcome to RORR! These Terms of Use ("Terms") govern your use of the RORR app, website, and Chrome extension ("Service"), operated by Pitch Interactive Inc. ("us", "we", or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, please do not use our Service.

Eligibility
The Service is intended for users who are at least 18 years old. By agreeing to these Terms, you represent and warrant that you are at least 18 years old and that you have the legal capacity to enter into a binding contract.

Account Registration
To use certain features of the Service, you must register for an account. When registering, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password.

User Contributions
The Service allows you to post messages, cheer your favorite players, interact with other users, and purchase digital goods. You are solely responsible for the content of your contributions, and you expressly agree to exonerate us from any responsibility and to refrain from any legal action against us regarding your contributions.

Data Protection
We take the protection of your data seriously. Your data is scrambled and securely stored to protect it even in the event of a breach. However, we share your data with third parties for advertising and analytics purposes and provide access to sports teams to whom you have shown favoritism, enhancing your connection with these teams. Please refer to our Privacy Policy for detailed information on how we handle your personal data.

Intellectual Property Rights
The Service and its original content, features, and functionality are and will remain the exclusive property of Pitch Interactive Inc. and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Pitch Interactive Inc.

Terms and Conditions for Paid Services

Definition of Paid Services
ENERGY provided by the RORR service is a paid service that is immediately credited to the user's account and can be used digitally to support through donations.

Purchase and Payment of Paid Services
b.1 The purchase of ENERGY is made through the payment methods provided on the RORR platform (credit card, mobile payment, e-wallet, etc.). Payment methods may vary by country, and users must follow the procedures specified by the payment provider.

b.2 After purchasing ENERGY, the payment amount is immediately deducted, and ENERGY is credited to the user's account.

Payment Approval and Cancellation
c.1 Payment approval and cancellation procedures may vary depending on the payment method, and cancellation requests are possible under the following conditions:

Credit card payment: Cancellation requests are possible within 30 days of the payment date.

Mobile payment: Cancellation is possible within the same month of the payment.

Other payment methods: The cancellation procedures follow the terms of the respective payment provider.

c.2 Refunds are only possible if ENERGY has not been used, and users can request a cancellation within 7 days of purchase. If some ENERGY has been used, only the remaining balance can be refunded.

ENERGY Usage Period
The usage period for ENERGY is within one year from the time it is credited to the user's account. Any ENERGY not used within one year will expire automatically, and RORR is not responsible for this.

Non-transferability of ENERGY
ENERGY credited to the user's account is non-transferable to other users. It can only be used within the user's account and cannot be sold, gifted, or transferred to others.

Payments by Minors
f.1 Minors (under 18 years of age) must obtain parental or legal guardian consent to purchase ENERGY, and payments made without such consent may be canceled.

f.2 In cases where there is no legal guardian, RORR allows the minor or their representative to request a payment cancellation. However, if the minor has deliberately misrepresented their age as that of an adult, the payment may not be canceled even without the guardian's consent.

Dispute Resolution
If the user has a dispute regarding the purchase or payment of ENERGY, they may submit a dispute request to RORR customer support within 10 days. RORR will investigate the matter and notify the user of the results within 10 days.

Legal Effect
These terms have legal force between the user and RORR. The user must comply with these terms when using RORR services. RORR will process all transactions according to relevant laws and follow the payment and refund procedures outlined in these terms.

Refund Policy
This refund policy regulates the terms and procedures for refunds related to ENERGY and digital items purchased through the RORR platform. As a global service, we provide a fair and transparent refund process for our users, although certain provisions may vary depending on the laws of your country.

ENERGY Refund Policy
a.1 Refund Eligibility
ENERGY can be refunded only if the refund request is made within 7 days of purchase and the ENERGY has not been used. If part of the ENERGY has been used, only the unused portion is eligible for a refund.
a.2 Refund Request Procedure
Users requesting a refund must submit a written or electronic refund request through RORR customer support, including the following information:
- User account details (ID, email)
- Purchase details (date, amount, etc.)
- Reason for the refund request
- Payment method and refund account details (if applicable)
a.3 Refund Ineligibility
ENERGY is not eligible for a refund under the following conditions:
ENERGY that has already been used
More than 7 days have passed since the purchase
Bonus ENERGY provided through events or promotions
If the user’s account has been suspended due to a violation of the Terms and Conditions

Digital Item Refund Policy
b.1 No Refunds for Digital Items
Digital items (such as skins, badges, special icons, etc.) cannot be refunded after purchase, as they are consumable or tied to the user's account upon purchase. This is due to the consumable and irreversible nature of these items.
b.2 Exception for Technical Defects
If a digital item is not functioning correctly due to a technical defect, users may request a refund or an exchange for the same item after review by customer support. Refunds will only be approved if a technical defect is confirmed.
b.3 Digital Item Refund Procedure
Refund requests for digital items must be submitted in writing or electronically and must include:
- User account information
- Details of the purchased digital item and purchase date
- Description of the technical defect (if applicable)

Non-refundable Items
c.1 Event and Promotion Items
ENERGY and digital items provided through events or promotions are excluded from refunds. Once bonus ENERGY or promotional digital items have been used, the related ENERGY is also non-refundable.

Refund Process and Timeline
d.1 Refund Method
All refunds will be processed using the original payment method. Once a refund request is approved, it may take up to 14 days for the refund to be processed.
d.2 Exchange Rate and Fees
Refunds may be subject to exchange rate fluctuations, and RORR will not be responsible for any discrepancies in the refund amount due to such fluctuations. Additional fees may be charged depending on the payment method or local policies.

Country-specific Refund Regulations
e.1 Compliance with Local Laws
RORR complies with consumer protection laws in each country, and refund policies may be adjusted in accordance with local laws. For example, in the European Union (EU), users may have the right to withdraw from a purchase within 14 days.
e.2 Payment Method Limitations
Some payment methods (e.g., mobile payments) in certain countries may limit or prohibit refunds after a specified period. Any limitations related to payment methods will follow the terms of the respective payment providers.

This refund policy is part of the RORR Terms and Conditions and holds legal force between the user and RORR. All refund requests will be processed following RORR’s internal review procedures.
This refund policy ensures consistent procedures and clear standards for users across the global service, while also adapting to the legal and payment environments of different regions.

Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Idemnification
You agree to defend, indemnify, and hold harmless Pitch Interactive Inc. and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.

10.

Limitation of Liability
In no event shall Pitch Interactive Inc., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

11.

Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

12.

Governing Law
These Terms shall be governed and construed in accordance with the laws of your jurisdiction, without regard to its conflict of law provisions.

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