Terms of Service


Angelounge Inc., (hereinafter: “
Angelounge”, “We” (or “we”) or “Us” (or “us”) operates the website (https://feedback.angelounge.com/ ; hereafter: “Site” or “Website”). As used herein, “Services” means the Site, Application and any other service offered by Angelounge.
Angelounge operates a platform to connect content providers (“
Mentors”) and their fans (“Mentee”). This Terms of Service (“Terms”) governs your use of the Services. “You” or “you” refers to you as a user of our Services whether as a visitor, Mentor or Mentee.
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE WEBSITE OR ANY OTHER SERVICES. THESE TERMS CONTAIN IMPORTANT PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS.
BY ACCESSING OR USING THE WEBSITE OR ANY OTHER SERVICES, YOU AGREE TO BE BOUND BY ALL THE PROVISIONS OF THESE TERMS AND THE ANGELOUNGE
PRIVACY POLICY. YOU FURTHER ACKNOWLEDGE AND UNDERSTAND AND AGREE THAT ANGELOUNGE WILL PROCESS YOUR PERSONAL DATA IN ACCORDANCE WITH THE PRIVACY POLICY (“PRIVACY POLICY”) INCORPORATED INTO THESE TERMS. IF YOU DO NOT AGREE TO THE TERMS AND THE PRIVACY POLICY, PLEASE DO NOT (AND YOU ARE NOT PERMITTED TO) ACCESS OR USE THE WEBSITE OR ANY OTHER SERVICES.
IN ORDER TO USE OR ACCESS CERTAIN PARTS OF THE WEBSITE OR OTHER SERVICES, YOU MAY BE REQUIRED TO HAVE AND MAINTAIN A VALID AND ACTIVE USER ACCOUNT (“ACCOUNT") WITH ANGELOUNGE.
Any changes of this Terms will be effective immediately unless otherwise stated. By using our Site or other Services or otherwise indicating your acceptance (for example, agreeing by creating or when logging into your Account, clicking “I Agree,” etc.), you represent and warrant that you have read, understand, and agree to be bound by these Terms and the PRIVACY POLICY.

THE SERVICES ARE NOT LICENSED TO YOU AND YOU MAY ONLY ACCESS SUCH SERVICES SUBJECT TO THESE TERMS. ANY RIGHTS NOT GRANTED TO YOU IN THESE TERMS ARE RESERVED BY ANGELOUNGE.
A. Our Services
You may access, use, and pay for our Services, subject to your compliance with these Terms.
1.
Through our Services, you have the opportunity to access personalized advice delivered in asynchronous (that is, not simultaneous two-way communication) document format (“Document Review”) or in video streaming format (“Video Call”) from Mentors. You may submit a request for (i) a Document Review to a Mentor through our Services where each Document review is personalized for you, or (ii) a Video Call to book a live video conference with a Mentor through our Services.
2.
You acknowledge and agree that Angelounge has the sole discretion to determine how to fulfill your request for a Document Review or a Video Call and over the services provided by a Mentor. The Mentor has up to 7 days (where timing is at our sole discretion) to fulfill or decline your request. We reserve the right to reject any request for a Document Review or a Video Call in our sole discretion.
3.
Document Review :
a.
Process : "Waiting"
i.
The Mentee can cancel the request for the service.
ii.
If the Mentor rejects the request or does not approve it within 7 days, the request will be automatically cancelled.
b.
Process : "In Progress"
i.
The Mentee cannot cancel the request after approval.
ii.
After approval, The Mentor is obliged to submit the report of Document Review within 3 days.
iii.
If the Mentor fails to submit the report within 3 days, the request will be automatically cancelled and the Mentor will be rated as '0' for the case.
iv.
The Mentor may cancel the request directly within 3 days after approval and is obliged to communicate the reason for cancellation to the Mentee. The Mentor will not be rated for the case.
c.
Process : "Completed"
i.
The Mentee can check and download the report of Document Review completed.
ii.
The Mentee have the right to rate the Mentor on the case. The rating will be used to improve the quality of the service.
d.
Security duties
i.
The Mentor have duties for prohibiting unauthorized distribution of the Mentee's document.
ii.
The Mentee have duties for prohibiting unauthorized distribution of the mentor's report
4.
Video Call :
a.
Process : "Waiting"
i.
The Mentee can cancel the request.
ii.
If the Mentor rejects the application or does not approve it within the shorter period of [7 days from the time of the request] OR [before the scheduled time of Video call], the request will be automatically cancelled.
b.
Process : "In Progress"
i.
The Mentee cannot cancel the request after approval.
ii.
After the scheduled time, the Mentor is obliged to submit the report of Video Call within 3 days.
iii.
If the Mentor fails to submit the report within 3 days, the request will be automatically cancelled and the Mentor will be rated as '0' for the case.
iv.
The Mentor need to include 2 screenshots of the meeting in the report.
v.
The Mentor need to familiarize him/herself with the information of the Mentee provided in advance and participate in the mentoring.
c.
Process : "Completed"
i.
The Mentee can check and download the report of Video Call completed.
ii.
The Mentee have the right to rate their Mentor on the case. The rating will be used to improve the quality of the service.
d.
Security duties
i.
The Mentor and the Mentee keep mutual promises in the mentoring process.
ii.
The Mentor and the Mentee ensure the confidentiality of information and secrets obtained in the mentoring process.
5.
You may create an Account on our Services. In creating an Account, you agree not to use a false identity or provide false information. You agree not to create an Account if you have previously been removed or banned from our Services. If we believe that you have done so, we have the right to suspend or terminate your Account and your use of any part of our Services. You are responsible for maintaining the confidentiality of your Account information, including your e-mail and password. You represent and warrant that: (a) all required registration information you submit is truthful, complete and accurate; (b) you will maintain the accuracy of such information; (c) you are authorized to form a binding contract with Angelounge; and (d) you are authorized to register and access certain features of the Services. You are responsible for all activities that occur on or in connection with your Account and you agree to notify us immediately of any unauthorized access or use of your Account. You acknowledge and agree that we are not responsible or liable for any damages, losses, costs, expenses, or liabilities related to any unauthorized access to or use of your Account. Angelounge has the right in its sole discretion, to suspend or terminate your Account or access to our Services for any reason at any time.
B. Additional Terms
We may offer you products and services other than the ones covered by the Terms.
1.
Some Services offered through the Site and Application (or through other Services) may have additional terms and conditions (“Additional Terms”). If Additional Terms apply, we will make them available for you to read in connection with that Service. By using that Service, you agree to the Additional Terms and such Additional Terms will form a part of these Terms and are incorporated herein. To the extent that the Additional Terms conflict with any of these Terms, these Terms will govern unless otherwise specified in such Additional Terms.
C. Eligibility
In order to access our products and Services, you must comply with certain restrictions such as age and your representation and warranties.
1.
Age: You must be at least the age of majority in the jurisdiction in which you reside in order to use our Services, agree to these Terms and to register for an Account. If you are under the age of 18, you are not permitted to use the Services.
2.
Representations and Warranties: You represent and warrant that:
a.
you have not been prohibited from using or accessing any aspect of our Services by us or under to any applicable law or regulation;
b.
you will comply with all of the terms and conditions, as revised from time to time, of any third party payment provider selected by us, and you are not on a prohibited list of that third party payment provider;
c.
we have not previously disabled any Account you created or controlled for violation of any law or regulation, the infringement of any third party right, or the violation of any of these Terms; and
d.
you are not a convicted sex offender.
D. Fees and Payment
These are the terms on fees and your payment to access Document Review, Video Call, and other Services.
1.
Angelounge requires payment of a fee for use of the Services (or certain portions thereof) and you agree to pay such fees. You have the option of purchasing a point individually ("Personal Purchase") or purchasing a voucher coupon ("Voucher") for such use.
2.
General. Whether you make a Personal Purchase or Voucher (each, a “Transaction”), you expressly authorize us (or our third-party payment processor) to charge you for such Transaction. We may ask you to supply additional information relevant to your Transaction, including your credit card number, the expiration date of your credit card and your email and postal addresses for billing and notification (such information, “Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information. When you initiate a Transaction, you authorize us to provide your Payment Information to third parties so we can complete your Transaction and to charge your payment method for the type of Transaction you have selected (plus any applicable taxes and other charges). You may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information). By initiating a Transaction, you agree to the pricing, payment and billing policies applicable to such fees and charges, as posted or otherwise communicated to you. All payments for Transactions are non-refundable and non-transferable except as expressly provided in these Terms.
3.
Cancelling One-Time Payment or Membership. YOUR PURCHASE IS FINAL AND YOU WILL NOT BE ABLE TO CANCEL THE PURCHASE AND/OR RECEIVE A REFUND OF POINTS PURCHASED. But if something unexpected happens in the course of completing a Transaction (for example, if the Mentor chooses to cancel the request for Document Review or Video Call), we reserve the right to cancel your Transaction for any reason; if we cancel your Transaction, we’ll refund any payment you have already remitted to us for such Transaction.
4.
Fees: The fee for a Personal Purchase and Voucher options to Angelounge’s Services is specified on the applicable Service or on each Mentor’s product page at the time you make your request. All payments are due upon your request of a Angelounge Service. You agree to pay all amounts due in accordance with the payment terms in effect when you submit your request.
E. Ownership
Every reports are owned by Angelounge, in this section you learn about the ownership rights of Angelounge thereon.
1.
You can see and download the report you engaged.
2.
You acknowledge and agree that each report is owned by Angelounge.
3.
Angelounge can utilize documents related to Document Review or Video Calls to enhance the learning of our AI or our service quality.
4.
We own all right, title, and interest in and to : (i) our Services and all software, ideas, processes, data, text, media, and other content available on Services (individually, and collectively, “Angelounge Content”); (ii) our trademarks, logos, and brand elements (“Marks”) and (iii) all other intellectual property rights contained in the Services and/or comprising the Angelounge Content (“Angelounge IP”). You may not duplicate, copy, or reuse any portion of the HTML/CSS, JavaScript, visual design elements, code or concepts without our prior express written consent.
F. Acceptable Use of our Services
You agree to use Document Review and Video Call reports for personal and non-commercial purposes only and comply with certain rules when using our Services.
1.
Your Responsibilities: You are responsible for your use of any reports, your Account, and our Services. Our goal is to create a positive, useful, and safe user experience. To promote this goal, we prohibit certain kinds of conduct that may be harmful. You represent and warrant that: (i) you will not use or authorize the use of any Document Review or Video Call reports for any purposes other than personal, non-commercial, and non-promotional purposes set forth in Section A.3 and A.4, and (ii) in using a Document Review, Video Call, your Account, and our Services, and you will not:
a.
violate any law, regulation or court order;
b.
violate, infringe, or misappropriate the intellectual property, privacy, publicity, moral, or other legal rights of any third party;
c.
take any action that is or submit, post, share, or communicate anything that is or that incites or encourages action that is, explicitly or implicitly: illegal, abusive, harassing, threatening, hateful, racist, derogatory, harmful to any reputation, pornographic, indecent, profane, obscene, or otherwise objectionable (including nudity);
d.
send advertising or commercial communications, including spam, or any other unsolicited or unauthorized communications;
e.
engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from our Services, including from any user of our Services;
f.
transmit any virus, other computer instruction, or technological means intended to, or that may, disrupt, damage, or interfere with the use of computers or related systems;
g.
stalk, harass, threaten, or harm any third party;
h.
impersonate any third party;
i.
participate in any fraudulent or illegal activity, including phishing, money laundering, or fraud;
j.
use any means to scrape or crawl any part of our Services;
k.
attempt to circumvent any technological measure implemented by us, any of our providers, or any other third party (including another user) to protect us, our Services, users, or any other third party;
l.
access our Services to obtain information to build a similar or competitive website, application, or service;
m.
attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide our Services; or
advocate, encourage, or assist any third party in doing any of the foregoing.
For clarity, your use of Document Review and Video Call includes use anywhere (on our Services or otherwise).
2.
Investigations: You acknowledge and agree that we are not obligated to monitor access to or use of our Services by you or third parties, but we have the right to do so in order to operate our Services, to ensure compliance with these Terms, to comply with applicable law, regulation, court order, or other legal, administrative, or regulatory request or process, or otherwise. Without limiting any of our rights, you acknowledge and agree that any request you submit for a Document Review or Video Call may be rejected by us or by a Mentor; if that happens more than once, we may block you from our Services, terminate your access, or take other appropriate action.
G. Copyright and Intellectual Property Policy
If you believe that your copyrights have been infringed let us know. If you infringe someone else's copy rights you will lose access to our Services.
1.
Termination Policy: If we determine that you are a repeat infringer of copyright, we may we terminate your access to our Services and take other appropriate action in our sole discretion.
2.
DMCA; Copyright Notice: We respond to notices of alleged copyright infringement and terminate access to our Services for repeat infringers. If you believe that your material on the Services has been copied in a way that constitutes copyright infringement, please forward the following information to us
a.
your address, telephone number, and if available, email address, so that the copyright agent may contact you about your complaint;
b.
a description of the copyrighted work that you claim is being infringed;
c.
a description of the material that you claim is infringing and are requesting be removed along with information about where it is located on the Services so the copyright agent can remove it;
d.
a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
e.
an electronic or physical signature of the copyright owner (or a person authorized to act for the copyright owner); and
f.
a statement by you, made under penalty of perjury, that the information you are providing is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

You acknowledge and agree that if you fail to comply with the requirements of this section your notice may not be valid.
Notices of copyright infringement claims should be sent as follows:
By e-mail:
If relating to content on the Services: it@angelounge.com
If you give notice of copyright infringement by e-mail, we may begin investigating the alleged copyright infringement; however, we must receive your signed statement to your e-mail before we are required to take any action.
H. Policy
Your privacy is important to us. Our PRIVACY POLICY explains how we collect, use, and share personal information and other data.
I. Third Party Content and Interactions
You agree not to contact Mentors directly other than allowed by our Services or in accordance with these Terms.
Our Services may contain features and functionalities, as a part of Document Review and Video Call, that may link to or provide you with access to third party content that is completely independent of us, including websites, platforms, video conferencing tools, directories, servers, networks, systems, information, databases, applications, software, programs, products or services, and the Internet in general. Your interactions with third parties, including users and Mentors, found on or through our Services are solely between you and the third party; however, Angelounge may, in its sole discretion, intercede in any dispute and you will reasonably cooperate with Angelounge if it does so. You should make whatever investigation you feel necessary or appropriate before proceeding with the interaction. You agree not to contact or interact with any Mentor except as expressly permitted through our Services and these Terms. YOU ACKNOWLEDGE AND AGREE THAT WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY DAMAGES, LOSSES, COSTS, EXPENSES, OR LIABILITIES OF ANY KIND OR NATURE INCURRED AS THE RESULT OF ANY INTERACTION WITH A MENTOR OR FOR ANY CONTENT CONTAINED IN A DOCUMENT REVIEW OR VIDEO CALL. You hereby release Angelounge (defined below) from claims, demands, and damages (actual and consequential) of every kind or nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes or our Services.
J. Changes to our Services
We enhance and update our Services often. You acknowledge and agree that we may change or discontinue any aspect of our Services at any time, with or without notice to you.
K. Termination
You may stop using our Services at any time and Angelounge may also terminate your access to any Services at any time too.
You may stop using our Services at any time. We reserve the right to terminate access to any of our Services to any person, including you, at any time, for any reason, in our sole discretion. If you violate any of these Terms or PRIVACY POLICY, your permission to automatically terminates.
L. Indemnification
You agree to indemnify Angelounge against any claims related to these Terms.
You agree to indemnify, defend, and hold harmless Angelounge its affiliates and each of its respective affiliates employees, contractors, directors, suppliers, agents, advisors, licensors, licensees, and representatives from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including reasonable attorneys’ fees and costs) of any kind or nature arising from, out of, in connection with, or relating to: (a) any actual or alleged breach of these Terms by you or anyone using your Account; (b) any actual or alleged violation of any laws or regulations or infringement of any rights of any third party by you or anyone using your Account; (c) your negligence, misconduct, or fraud; (d) any action or inaction by you or anyone acting on your behalf; or (e) to the fullest extent permitted by applicable law, relating to your use of our Services. Angelounge will have the right to select counsel to be paid for by you in connection with any indemnification by you. You will reasonably cooperate with us in connection with any indemnification matters.
M. DISCLAIMERS; LIMITATION ON LIABILITY
YOU USE OUR SERVICES AT YOUR OWN RISK AND YOU ACKNOWLEDGE THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGE CAUSED IN CONNECTION TO THE USE OF OUR SERVICES, ANY DOCUMENT REVIEW, VIDEO CALL OR ANY ANGELOUNGE CONTENT.
1.
YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF OUR SERVICES, ANY DOCUMENT REVIEW, VIDEO CALL AND ANY ANGELOUNGE CONTENT IS AT YOUR OWN RISK AND THAT OUR SERVICES, ALL DOCUMENT REVIEW, VIDEO CALL AND ALL ANGELOUNGE CONTENTS IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANGELOUNGE DISCLAIMS ALL WARRANTIES, CONDITIONS, AND REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND THOSE ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
2.
In particular, Angelounge makes no representations or warranties about the accuracy or completeness of Document Reviews, Video Calls or any other contents available on or through our Services or the content of any social media platform or third party website, application or service linked to or integrated with our Services. You acknowledge and agree that Angelounge will have no liability for any: (i) errors, mistakes, or inaccuracies of an of the foregoing content; (ii) personal injury, property damage, or other harm resulting from your access to or use of our Services or Document Reviews, Video Calls or any other content; (iii) any unauthorized access to or use of our servers, any personal information, or user data, except as expressly set forth in the PRIVACY POLICY; (iv) any interruption of transmission to or from our Services; (v) any bugs, viruses, trojan horses, or the like that may be transmitted on or through our Services; or (vi) any damages, losses, costs, expenses, or liabilities of any kind incurred as a result of the use of any Document Reviews, Video Calls or any other content posted or shared through our Services.
3.
You acknowledge and agree that any material or information downloaded or otherwise obtained through our Services, including any reports or any other content is done at your own risk and that you will be solely responsible for any damages, losses, costs, expenses, or liabilities arising from or in connection with doing so. No advice or information, whether oral or written, obtained by you from us or through our Services, including through Document Reviews, Video Calls or any other content will create any warranty not expressly made by us.
4.
You acknowledge and agree that when using our Services, you will be exposed to content from a variety of sources, and that Angelounge is not responsible for the accuracy, usefulness, safety, legality, or intellectual property rights of or relating to any such content. You further understand and acknowledge that you may be exposed to content that is inaccurate, offensive, indecent, objectionable, or harassing, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against Angelounge with respect thereto.
5.
To the fullest extent permitted by applicable law, you acknowledge and agree that in no event will Angelounge be liable to you or to any third party for any indirect, special, incidental, punitive, or consequential damages (including for loss of profits, revenue, or data) or for the cost of obtaining substitute products, arising out of or in connection with these Terms, however caused, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, and whether or not Angelounge has been advised of the possibility of such damages.
6.
To the maximum extent permitted by applicable law, our total cumulative liability to you or any third party under these Terms, from all causes of action and all theories of liability, will be limited to and will not exceed the greater of (a) fees actually received by Angelounge from you during the 6 months preceding the claim giving rise to such liability and (b) $100.00.
Certain jurisdictions do not allow the exclusion or limitation of certain damages. If those laws apply to you, some or all of the above
7.
You agree that the limitations of damages set forth above are fundamental elements of the basis of the bargain between Angelounge and you.
N. Changes to these Terms
ANGELOUNGE MAY, IN ITS SOLE DISCRETION, MODIFY OR REVISE THESE TERMS AT ANY TIME BY UPDATING THESE TERMS AT THE SITE OR IN CONNECTION WITH ANY SERVICE AND YOU ARE BOUND BY ANY SUCH MODIFICATION OR REVISION. YOUR CONTINUED USE OF THE SITE OR ANY SERVICE, AFTER ANY MODIFICATION OR REVISION INDICATES YOUR ACCEPTANCE OF SUCH MODIFICATION OR REVISION. IF ANY MODIFICATION OR REVISION IS NOT ACCEPTABLE TO YOU, YOUR SOLE REMEDY AND RECOURSE IS TO DISCONTINUE USE OF THIS SITE AND THE SERVICES.
O. Contact
If you have any comment or questions regarding these Terms or PRIVACY POLICY, you may contact Angelounge at the following e-mail:
E-mail : it@angelounge.com