Executive Summary • Study Scope: Analysis of 200,000 real-world conversations from Microsoft Bing Copilot users • Key Finding: AI primarily assists with information gathering, writing, and communication tasks while showing limited impact on physical labor or machinery operation • Most Affected Occupations: Sales, computer/mathematical roles, office administration, and customer service - essentially knowledge workers • Income Correlation: Contrary to predictions, the relationship between high wages and AI impact is surprisingly weak • Education Factor: College-educated positions show higher AI adoption rates 1. Top AI Use Cases in the Workplace Information Gathering & Research (23% of usage) Online and offline data collection Product and service research Health, legal, and policy information searches Academic and historical fact-finding Writing & Content Creation (15% of usage) Document drafting and editing Commercial and artistic content development Report and proposal writing Email and business correspondence Communication & Customer Service (12% of usage) Customer inquiry responses Product/service explanations Technical detail communication Public information dissemination 2. What AI Actually Does in These Conversations Information Provider & Consultant Role Customer problem resolution support (8.8%)