# Frequently Asked Questions (iOS)

**Note**: If this page does not resolve your issue or question, please contact us via the **in-app help center**. If we are online, we will check and reply to you as quickly as possible.

Last updated: May 1, 2026

# 1. The alarm doesn't work properly(iOS 26)

Since iOS 26 introduces significant changes related to alarms, SuperAlarm may still experience some issues. Our team considers this a top priority and is working hard to ensure the app functions flawlessly.

If you encounter a bug, please report it through the in-app Help Center. Providing detailed explanations along with screenshots or screen recordings will be very helpful for our team.

### A. My alarms either don't ring or the sound is very quiet

If the iPhone's built-in Attention Aware Features setting is enabled, alarms may sometimes ring silently or at a very low volume in certain situations.

Please turn this feature off in:

**iPhone Settings > Face ID & Passcode > Attention Aware Features**

### B. The alarm keeps ringing again even after I turn it off

This issue can sometimes occur when the iOS system alarm engine malfunctions.

Please first delete the app, then reboot your device. This should resolve the issue immediately.

After that, you can reinstall the app. Your Pro membership will not be affected by uninstalling the app.

# 2. The alarm doesn't ring(iOS 18 or 17)

SuperAlarm team is doing its best to ensure that the alarm app works stably and reliably.
If your alarm doesn't ring, please check the following checklist.

In addition, starting with iOS 26, alarms work more reliably without any complicated setup. If you’re still using an older version of iOS, we recommend updating your system.

### **A. Please don't terminate SuperAlarm
**

For SuperAlarm to function properly, the app needs to be maintained in the background.
Please don't force close SuperAlarm from the app switcher screen.

![Image](https://upload.cafenono.com/image/slashpageHome/20241008/201958_K68bPlsa6wRDdWVLWF?q=80&s=1280x180&t=outside&f=webp)

### B. Please Configure Sleep Mode

**Step 1.** Please set your sleep schedule in the default Health app and make sure Sleep Focus is activated during that time.

![Image](https://upload.cafenono.com/image/slashpageHome/20250723/141656_nmMZwyYqyv1mIKeU33?q=80&s=1280x180&t=outside&f=webp)

![Image](https://upload.cafenono.com/image/slashpageHome/20250723/141700_vqKiljyKn9mte1HS5A?q=80&s=1280x180&t=outside&f=webp)

**Step 2. **Please allow SuperAlarm notifications during Sleep Mode.**
**

To ensure the alarm works properly even in Sleep Mode, please add SuperAlarm to the list of allowed notifications. 

![Image](https://upload.cafenono.com/image/slashpageHome/20250723/140831_zfmMe1SkaNtrZHdc1w?q=80&s=1280x180&t=outside&f=webp)

![Image](https://upload.cafenono.com/image/slashpageHome/20250723/140835_VK138ub8i6CRzOoggS?q=80&s=1280x180&t=outside&f=webp)

![Image](https://upload.cafenono.com/image/slashpageHome/20250723/140840_J8QRGZ3sO8fhOqxpMN?q=80&s=1280x180&t=outside&f=webp)

![Image](https://upload.cafenono.com/image/slashpageHome/20250723/140844_UOxAdb4Dn00a7ZUrsU?q=80&s=1280x180&t=outside&f=webp)

### **Step 3.** Please set it so that silent mode is turned off when entering sleep mode**
**

![Image](https://upload.cafenono.com/image/slashpageHome/20250723/135524_uXWEM3Tn4K7cOXpPxZ?q=80&s=1280x180&t=outside&f=webp)

![Image](https://upload.cafenono.com/image/slashpageHome/20250723/135524_oAlG4z0OouKPxmi2q1?q=80&s=1280x180&t=outside&f=webp)

![Image](https://upload.cafenono.com/image/slashpageHome/20250723/135524_OhsQv59mAIR5x9FUBM?q=80&s=1280x180&t=outside&f=webp)

![Image](https://upload.cafenono.com/image/slashpageHome/20250723/140925_2EAQOujuViecxSKXev?q=80&s=1280x180&t=outside&f=webp)

![Image](https://upload.cafenono.com/image/slashpageHome/20250723/135923_ZhdKsR5vDjnBzf1FSr?q=80&s=1280x180&t=outside&f=webp)

If you follow the instructions above, other apps won’t disturb your sleep during the scheduled time, but SuperAlarm will be able to bypass system restrictions and play alarm sounds.

# 3. How do I cancel my subscription?

You can unsubscribe from your membership or free trial at any time.

Please follow the steps below:

1. Open **iPhone Settings**

2. Go to **Apple Account **→** Subscriptions menu**

3. Then you will be able to cancel your subscription

# 4. I want to get a refund

Due to Apple's policy, refunds must be requested through Apple's website.

Normally, refunds will be approved in a few days.

Please visit the website below:

[https://reportaproblem.apple.com/?s=6](https://reportaproblem.apple.com/?s=6)

For the site tree, see the [root Markdown](https://slashpage.com/pickyz.md).