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Subject: Query Regarding Translation Length Limit and Credit Usage Message: Hello Parson.ai Team, I’m currently using your translation service and

Category
  1. Video Translator
Status
종료
Subject: Query Regarding Translation Length Limit and Credit Usage
Message:
Hello Parson.ai Team,
I’m currently using your translation service and I’ve noticed that even though I have 4 credits in my account, I’m only able to translate up to 1 minute of video at a time. I wanted to translate a longer video (more than 1 minute), but the system doesn’t allow it.
Could you please clarify:
1.
Is there a hard limit of 1 minute per translation, even if I have enough credits for more?
2.
If I upgrade to a paid plan, will I be able to translate longer videos in one go?
3.
Are there any workarounds or recommendations for translating videos longer than 1 minute?
Looking forward to your support.
Best regards,
Shahnawaz
3
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1
P
Polished apricot voice
Subject: Query Regarding Translation Length Limit and Credit Usage
Message:
Hello Parson.ai Team,
I’m currently using your translation service and I’ve noticed that even though I have 4 credits in my account, I’m only able to translate up to 1 minute of video at a time. I wanted to translate a longer video (more than 1 minute), but the system doesn’t allow it.
Could you please clarify:
1.
Is there a hard limit of 1 minute per translation, even if I have enough credits for more?
2.
If I upgrade to a paid plan, will I be able to translate longer videos in one go?
3.
Are there any workarounds or recommendations for translating videos longer than 1 minute?
Looking forward to your support.
Best regards,
Shahnawaz
PERSO
Hello Shahnawaz,
Thank you for using Perso.ai! 😊

Regarding your inquiry, please note the following:
There is currently no time limit on the length of video you can translate using Perso.ai.
As long as you have available credits, you're free to translate and dub the entire video.
If you're experiencing an issue where translation doesn't proceed for over a minute, it may be due to a temporary system error or a problem specific to the video file.
To help us assist you more quickly, please share the video details or a screenshot of the issue.

Additionally, by upgrading to a paid plan, you can translate longer videos more reliably and unlock premium features such as lip-syncing.
We recommend considering an upgrade for smoother processing.
If you have any further questions, feel free to reach out anytime.
Thank you!

Sincerely,
The Perso.ai Team
PERSO
Hello! 😊
We’re following up on the question you posted a few days ago.
Just checking—do you still need any further assistance?
If we don’t hear back from you, we’ll go ahead and mark this post as “closed” for now.
Of course, feel free to reopen or ask a new question anytime if you need further help!
Thank you! 🙏
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