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Hexabot
Hexabot is an open-source AI chatbot and agent platform designed for ease of use and flexibility. It empowers you to build and manage chatbots across multiple channels and languages effortlessly. Built with the community in mind, Hexabot offers extensive customization options, including powerful text-to-action capabilities and the ability to extend the platform through plugins and channels.
Key Features:
Multi-Channel Support: Deliver consistent chatbot experiences on web, mobile, and social media platforms.
Visual Editor: Design chatbot workflows with an intuitive drag-and-drop interface, supporting text messages, quick replies, carousels, and more.
Plugin System: Expand Hexabot’s functionality with custom plugins for text-to-action responses, third-party integrations, and more.
LLM Integration (Large Language Models) / RAG (Retrieval-Augmented Generation) / NLU (Natural Language Understanding) Management: Manage and train machine learning models for intelligent user intent detection and responses.
Multilingual Support: Enable chatbot interactions in multiple languages to cater to a global audience.
Knowledge Base Integration: Easily manage dynamic content like product catalogs and store lists for richer, more informative conversations.
User Roles & Permissions: Control access with granular role and permission management for different areas of the platform.
Contextual Data: Gather and use end-user information to deliver personalized responses.
Subscribers & Labels: Organize users with labels and customize their experience based on specific segments.
Subscribers & Labels: Organize users with labels and customize their experience based on specific segments.
Inbox & Handover: Monitor live conversations and hand them off to human agents when needed, ensuring a smooth user experience.
Benefits
On-Premise Deployment: Hexabot is open-source, allowing you to self-host your chatbot for greater control over data privacy and AI safety.
AI-Powered: Integrate with popular LLM models like ChatGPT, Gemini, or Ollama, or use your own fine-tuned model for tailored performance.
Flexibility & Customization: Leverage Hexabot’s robust text-to-action features, enabling developers to easily extend and customize the platform with plugins, channels, and integrations.
Multi-Channel & Multilingual Support: Deliver consistent chatbot interactions across various channels and languages, ensuring seamless communication no matter the platform or user preference.
Transparency & Control: Hexabot combines generative AI with a deterministic decision-tree approach, offering a balance between creativity and accountability.
Visual Flow Design: Utilize the drag-and-drop interface to design and adjust chatbot conversations effortlessly, without needing coding skills.
Real-Time Engagement & Human Handover: Monitor conversations in real time and seamlessly transfer to human agents when necessary, enhancing the overall customer experience.
Use Case
Customer Support Automation: Hexabot can be deployed across various platforms (web, mobile, social media) to manage routine customer inquiries, reducing the workload for human agents and providing 24/7 support.
E-Commerce Virtual Assistant: Integrate Hexabot into your online store to guide customers through product selections, offer personalized recommendations, and assist with purchases, enhancing the overall shopping experience.
Educational AI Tutor: Hexabot can serve as an AI tutor, answering student queries, delivering educational materials, or even simulating a professor's teaching style for a tailored learning experience.
Healthcare Information Bot: Utilize Hexabot to offer patients information on medical services, appointments, or symptoms, while ensuring secure handling of sensitive data through advanced data control features.
Human Resources Assistant: Automate HR processes like onboarding, responding to FAQs, and processing leave requests, freeing HR staff to focus on more strategic tasks.
Social Media Engagement: Leverage Hexabot to handle social media conversations, respond to customer comments, and initiate engaging interactions, ensuring a consistent and active brand presence.
Help Desk & IT Support: Streamline IT support by using Hexabot to guide employees through common troubleshooting steps, answer FAQs, or escalate complex issues to IT teams.