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OnGoal: Tracking and Visualizing Conversational Goals in Multi-Turn Dialogue with Large Language Models

작성자
  • Haebom

Author

Adam Coscia, Shunan Guo, Eunyee Koh, Alex Endert

Outline

This paper presents OnGoal, an interface that effectively assesses and manages users' goal achievement in long-term conversations with a large-scale language model (LLM). OnGoal facilitates the effective navigation of complex conversations by providing real-time goal congruence feedback via LLM-based assessments, explanations with examples of assessment results, and an overview of goal progress over time. In a writing task study involving 20 participants, we compared OnGoal with a basic chat interface without goal tracking. We found that participants using OnGoal reduced the time and effort required to achieve their goals and explored novel prompting strategies for error resolution. This suggests that goal tracking and visualization can enhance engagement and resilience in LLM conversations. Our findings provide guidance for future LLM chat interface designs that enable feedback to improve LLM performance and enhance goal communication, cognitive load reduction, and interactivity.

Takeaways, Limitations

Takeaways:
In LLM-based conversations, we demonstrate that goal tracking and visualization are effective in reducing users' time and effort to achieve their goals.
It suggests that it can contribute to improving user engagement and resilience.
Suggestion of __T107943_____ for improving the design of the LLM chat interface (communicating goals, reducing cognitive load, improving interactivity, and providing feedback to improve LLM performance).
We show that exploring new prompt strategies can help resolve errors.
Limitations:
The number of study participants was relatively small at 20.
The results of this study were limited to a specific task, writing. Generalizability to other types of tasks may be limited.
Further research is needed on the long-term effectiveness and user experience of the OnGoal interface.
Further research is needed to determine generalizability across different LLMs and different types of conversations.
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