This survey is for those with experience online community(forums) asking about your experience using community platforms. If you're not currently working in this field, please provide your most recent experience. Thank you so much for participating, and it will take approximately 5 minutes to complete the survey.
What is your name?
How would you describe your experience in community work?
1
I'm new to this (less than 2 years)
2
I’ve been doing this for a while (2-5 years)
3
I’m pretty experienced (5+ years)
4
I’m leading community efforts (Leadership roles)
How many people are involved in managing your community?
1
Just me
2
2-3 people
3
4-5 people
4
6-10 people
5
More than 10 people
What metrics do you consider most important when measuring your community’s performance?
Can you give a little more detail on the metrics you answered above?
What activities can members do in your community? (Multiple)
1
Read updates like new features or maintenance schedules
2
Provide feedback or suggestions
3
View guides, FAQs, or help documentation
4
Check the product or service roadmap
5
RSVP for events or webinars
6
Post and comment on forums or threads
7
Join live chats or discussions
8
Access member-exclusive content or resources
9
Participate in polls or surveys
10
Other
Please list all the platforms you use to manage and operate the activities you mentioned above.
(e.g., Featurebase, Canny, Slack, Discord, Discourse, Khoros, Notion, Linear, Google Calendar, Zoom, etc.). If you have developed a custom solution instead of using a platform, please mention that as well.
If you listed more than one platform above, how do you feel about using multiple platforms to manage your community?
1
It's convenient
2
It’s frustrating
3
It’s manageable but could be better with a more integrated solution
4
I'm using just one platform
5
Other
How much do you pay monthly for all the tools you mentioned above?
1
$0 (Free)
2
Less than $10
3
$10-$30
4
$31-$50
5
$51-$100
6
$101-$200
7
$201-$500
8
More than $500
9
I'm not sure
How do you feel about the cost?
1
It’s worth the investment
2
It’s a bit expensive for the value
3
It’s too expensive for what I’m getting
4
I’m unsure about the value
What are the challenges you've faced recently in managing your community? (Multiple)
1
Member engagement
2
Managing feedback
3
Moderation and community guidelines
4
Communication with community members
5
Platform limitations (features or usability)
6
Integrating multiple platforms
7
Expensive pricing
8
Difficult to back up or export data
9
Poor customer support of platforms
10
Other
If you were to switch to a different platform, what do you think would be the biggest barrier?
1
Migrating data
2
Training the team and customers
3
Losing features that I currently rely on
4
I don’t think there would be any major barriers
5
Other
Would you be open to trying a single platform that could handle all the functions you mentioned above? If so, please provide your email, and we’ll send you a sample of the feedback forum we’re developing.