This Blog was Originally Published at: AI Bias: What is Bias in AI, Types, Examples & Ways to Fix it — Bionic Try and picture a world where the lives we lead — employment opportunities, loan approvals, paroles — are determined as much by a machine as by a man. As farfetched as this may seem, it is our current way of life. But like any human innovation, AI is not immune to its pitfalls, one of which is AI bias. Think of The Matrix, the iconic film where reality is a computer-generated illusion. In the world of AI, bias can be seen as a similar glitch, a hidden distortion that can lead to unfair and even harmful outcomes. Bias in AI can come from the limited and inaccurate datasets used in machine learning algorithms or people’s biases built into the models from their prior knowledge and experience. Think about a process of selecting employees that is based on some preferences, a lending system that is unjust to certain categories of people, or a parole board that perpetuates racial disparities. With this blog, we will explore bias in AI and address it to use AI for the betterment of society. Let’s dive into the rabbit hole and unmask the invisible hand of AI bias. What is AI Bias? AI bias, also known as algorithm bias or machine learning bias, occurs when AI systems produce results that are systematically prejudiced due to erroneous inputs in the machine learning process. Such biases may result from the data used to develop the AI, the algorithms employed, or the relations established between the user and the AI system. Some examples where AI bias has been observed are- Facial Recognition Fumbles: Biometric systems such as facial recognition software used for security, surveillance, and identity checking have been criticized for misidentifying black people at higher rates. It has resulted in misidentification of suspects, wrongful arrest, cases of increased racism, and other forms of prejudice. Biased Hiring Practices: Hiring tools that are based on artificial intelligence to help businesses manage the process of recruitment have been discovered to maintain the existing unfairness and discrimination in the labor market. Some of these algorithms are gender bias, or even education bias, or even the actual word choice and usage in the resumes of candidates. Discriminatory Loan Decisions: Automated loan approval systems have been criticized for discriminating against some categories of applicants, especially those with low credit ratings or living in a certain region. Bias in AI can further reduce the chances of accessing finance by reducing the amount of financial resources available to economically vulnerable populations. These AI biases, often inherited from flawed data or human prejudices, can perpetuate existing inequalities and create new ones. Types of AI Bias Sampling Bias: This occurs when the dataset used in training an AI system does not capture the characteristics of the real world to which the system is applied. This can result from incomplete data, biased collection techniques or methods as well as various other factors influencing the dataset. This can also lead to AI hallucinations which are confident but inaccurate results by AI due to the lack of proper training dataset. For example, if the hiring algorithm is trained on resumes from a workforce with predominantly male employees, the algorithm will not be able to filter and rank female candidates properly. Confirmation Bias: This can happen to AI systems when they are overly dependent on patterns or assumptions inherent in the data. This reinforces the existing bias in AI and makes it difficult to discover new ideas or upcoming trends. Measurement Bias: This happens when the data used does not reflect the defined measures. Think of an AI meant to determine the student’s success in an online course, but that was trained on data of students who were successful at the course. It would not capture information on the dropout group and hence make wrong forecasts on them. Stereotyping Bias: This is a subtle and insidious form of prejudice that perpetuates prejudice and disadvantage. An example of this is a facial recognition system that cannot recognize individuals of color or a translation app that interprets certain languages with a bias in AI towards gender. Out-Group Homogeneity Bias: This bias in AI reduces the differentiation capability of an AI system when handling people from minorities. If exposed to data that belongs to one race, the algorithm may provide negative or erroneous information about another race, leading to prejudices. Examples of AI Bias in the Real World The influence of AI extends into various sectors, often reflecting and amplifying existing societal biases. Some AI bias examples highlight this phenomenon: Accent Modification in Call Centers A Silicon Valley company, Sanas developed AI technology to alter the accents of call center employees, aiming to make them sound “American.” The rationale was that differing accents might cause misunderstanding or bias. However, critics argue that such technology reinforces discriminatory practices by implying that certain accents are superior to others. (Know More) Gender Bias in Recruitment Algorithms Amazon, a leading e-commerce giant, aimed to streamline hiring by employing AI to evaluate resumes. However, the AI model, trained on historical data, mirrored the industry’s male dominance. It penalized resumes containing words associated with women. This case emphasizes how historical biases can seep into AI systems, perpetuating discriminatory outcomes. (Know More) Racial Disparity in Healthcare Risk Assessment An AI-powered algorithm, widely used in the U.S. healthcare system, exhibited racial bias by prioritizing white patients over black patients. The algorithm’s reliance on healthcare spending as a proxy for medical need, neglecting the correlation between income and race, led to skewed results. This instance reveals how algorithmic biases can negatively impact vulnerable communities. (Know More) Discriminatory Practices in Targeted Advertising Facebook, a major social media platform faced criticism for permitting advertisers to target users based on gender, race, and religion. This practice, driven by historical biases, perpetuated discriminatory stereotypes by promoting certain jobs to specific demographics. While the platform has since adjusted its policies, this case illustrates how AI can exacerbate existing inequalities. (Know More) These examples demonstrate the importance of scrutinizing AI systems for biases, ensuring they don’t perpetuate discriminatory practices. The development and deployment of AI should be accompanied by ongoing ethical considerations and corrective measures to mitigate unintended consequences.

This Blog was Originally Published at: The Real-World Dangers of AI in Businesses — Bionic A very good friend of mine once recounted a story about a boardroom meeting where his CTO outlined grand plans for AI implementation. He sketched a picture of integrated operations, efficient data analysis, and exceptional growth. It sounded like the ultimate in convenience and the very epitome of what the new millennium would be like. Yet, as the details unfolded, a sense of skepticism began to rise, a feeling not easily dismissed. This was not the first time such a scenario had been observed. The buzz, the expectations, the appeal of a technological fix-it-all. I also know that AI doesn’t always work as perfectly as it was expected. Hence, there are potential dangers of AI that firms ought to be aware of. Fast forward half a year, and the company was in complete disarray. The implementation of the AI landed the company in legal trouble. Critical information was fabricated, harmful biases were perpetuated, and the company was caught amid controversy. The CTO had underestimated the complexities of responsible AI development and neglected to consider the potential for hallucinations and biases that could derail the project. In this blog post, let me unveil the dichotomy of the AI used in businesses. We will look at the business challenges that are out there, the dangers of AI, and why AI is bad if done incorrectly. “My worst fear is that we, the industry, cause significant harm to the world. I think, if this technology goes wrong, it can go quite wrong and we want to be vocal about that and work with the government on that.” ~Sam Altman Dangers of AI Usage Artificial Intelligence promises a future of unparalleled innovation and efficiency. However, as with any transformative technology, it is essential to acknowledge and address the potential risks of artificial intelligence that lie within. Reliance on the Data Dilemma: Garbage In, Garbage Out One of the major dangers of AI lies in its reliance on data. AI’s biggest strength is also its biggest weakness: its reliance on data. AI algorithms learn by analyzing massive datasets, but if the data is biased, incomplete, or irrelevant, the AI’s output will be flawed. Take the example of Amazon’s AI recruiting tool, which was designed to streamline the hiring process. The system was trained on resumes submitted to the company over 10 years, but because most of those resumes came from men, the AI learned to favor male candidates. (Know more) This is a prime example of why AI can be bad when underlying biases aren’t addressed. Amazon eventually scrapped the project due to concerns about bias, highlighting the AI threat to fair decision-making. Another common challenge is the sheer volume of data required to train AI models effectively. A study by OpenAI found that the amount of computing used in the largest AI training runs has been doubling every 3.4 months since 2012. (Know more) For many businesses, collecting, cleaning, and labeling such vast datasets is a daunting and expensive task, adding to the disadvantages of AI implementation.